Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") is issued by gob111 ("gob111", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to all individuals ("you", "Player", "User") who access or use the gob111 platform via gob111.app and any associated subdomains, mobile interfaces, or related services.

gob111 is committed to maintaining the highest standards of data privacy and information security. We recognise that players entrust us with sensitive personal and financial information, and we treat that trust as a fundamental responsibility. This Policy is written in plain English to help you understand clearly what happens to your data when you use our platform.

This Policy applies to all personal data collected via the gob111 website, customer support communications, promotional activities, and payment processing systems. It does not apply to third-party websites or services that may be linked to or integrated with the gob111 platform — those third parties maintain their own separate privacy policies.

2. Personal Data We Collect

gob111 collects personal data through several channels: directly from you when you register and use the platform, automatically through technical systems during your visit, and from trusted third-party verification partners where required for compliance purposes. The categories of data we collect are described below.

3. How We Use Your Data

gob111 processes your personal data for the following purposes, each of which rests on a legitimate legal basis — primarily the performance of a contract, compliance with legal obligations, legitimate business interests, or your explicit consent where required.

gob111 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

4. Cookies & Tracking Technologies

gob111 uses cookies and similar technologies — including local storage, session tokens, and pixel tags — to operate and improve the platform. Cookies are small text files stored on your device by your browser when you visit gob111.app. They serve a range of essential and non-essential functions.

4.1 Essential Cookies

Essential cookies are strictly necessary for the platform to function. They maintain your login session, preserve your account preferences, support the security of financial transactions, and enable the responsible gaming tool settings you have applied. These cookies cannot be disabled without significantly degrading your experience of the platform.

4.2 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages are most visited, where sessions begin and end, and how long players spend in particular areas. This data is processed in aggregated and anonymised form and is used solely to improve platform design, content, and performance.

4.3 Marketing Cookies

Where you have consented to marketing communications, gob111 may use cookies to track which promotions you have seen and to measure the effectiveness of our campaigns. Marketing cookies do not collect personally identifiable information and are not used to build detailed behavioural profiles for sale to third parties.

5. Data Sharing & Third Parties

gob111 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

• Payment Processors: We share financial data with our payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank — solely for the purpose of processing your deposits and withdrawals. Each partner is bound by their own data protection obligations and industry security standards.
• Identity Verification Providers: KYC documentation may be shared with accredited third-party identity verification services to validate the authenticity of documents submitted during account verification.
• Game Software Providers: Game session data is processed by our content partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver their games and record fair-play outcomes. These providers operate under strict data processing agreements with gob111.
• Fraud Prevention & Security Services: We may share technical data (such as IP addresses and device identifiers) with specialist security and anti-fraud providers to detect and prevent unauthorised activity.
• Legal & Regulatory Authorities: Where required by applicable law, court order, or regulatory demand, gob111 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. We will always seek to notify you of such a request unless legally prohibited from doing so.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections remaining in place.

All third-party data processors engaged by gob111 are required to process your data only on our documented instructions, to maintain appropriate technical and organisational security measures, and to delete or return data when the processing relationship ends.

6. Data Security Measures

Protecting your personal data against unauthorised access, loss, or misuse is a top priority for gob111. We implement layered technical and organisational security measures appropriate to the sensitivity of the data we hold.

While gob111 applies rigorous security practices, no system can guarantee absolute security against all possible threats. You also play a role in keeping your account secure by using a strong, unique password and not sharing your login credentials with others. If you suspect your account has been compromised, please contact gob111 support immediately.

7. Data Retention

gob111 retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, or as required by applicable legal, regulatory, or contractual obligations. The following general retention principles apply:

• Active Account Data: Personal data associated with an active account is retained for the duration of the account relationship and for a period of at least five years following account closure, in line with standard anti-money laundering and responsible gaming record-keeping requirements.
• KYC Documentation: Identity verification documents are retained for a minimum of five years from the date of submission or from the date of account closure, whichever is later.
• Transaction Records: Financial transaction histories are retained for a minimum of five years to support audit, fraud investigation, and regulatory compliance obligations.
• Support Communications: Customer support records are retained for three years from the date of the most recent interaction, unless a longer retention period is required for an ongoing dispute or regulatory matter.
• Technical Logs: Server and access logs are retained for up to 12 months for security monitoring and incident investigation purposes, after which they are securely deleted or anonymised.
• Marketing Data: Where your consent is the basis for marketing communications, we will retain your marketing preference data until you withdraw consent. Withdrawal of marketing consent does not affect the retention of other account data.

When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual.

8. Your Privacy Rights

As a gob111 player, you hold meaningful rights in respect of your personal data. We are committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our support team using the details at the end of this Policy.

gob111 aims to respond to all valid privacy rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for exercising your rights unless a request is manifestly unfounded or excessive.

9. Children's Privacy

If you are a parent or guardian and have reason to believe that a minor in your care has accessed or registered with the gob111 platform, please contact our support team immediately at [email protected] so that we can take appropriate action without delay.

10. Policy Updates

gob111 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will provide notice via a prominent announcement on the platform or by email to your registered address, where practicable, prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how gob111 protects your personal information. Your continued use of the platform following any update constitutes acceptance of the revised Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gob111 handles your personal data, please reach out to our support team. We are available around the clock to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

For related information, you may also review our Terms & Conditions for the full rules governing platform use, or visit our Responsible Gaming page for guidance on managing your gambling activity safely.